Guide For Student Concerns and Complaints
Resolution for any academic or non-academic student complaint at Marist is best achieved through the processes listed below. Please reach out to those offices or individuals to file complaints and appeals. All inquiries conducted via email must be communicated through your official Marist email account.
| Situation | Refer to |
| Concerns about staff members |
Human Resources |
| Discrimination complaints based on religion, race, age, disability, sexual orientation, etc. |
Title IX Coordinator Director, Office of Accommodations and Accessibility |
| Sexual misconduct complaints |
Title IX Coordinator |
| Physical illness |
Health and Wellness Center |
| Emotional distress or suicidal ideation |
Counseling Services |
| Medical or emergency withdrawal, leave of absence, withdrawal, or transfer |
Center for Advising and Academic Services |
| Student Conduct issue | |
| Grade Appeals |
The policy can be found at Grade Appeal Process |
| Complaints about Instructors |
Contact the Dean of the School that houses the instructor's discipline |
| Complaints about academic programs |
Contact the pertinent Program Director or Department Chairperson |
| Complaints regarding online undergraduate programs |
ExtendedLearning@Marist.edu |
| Complaints regarding online graduate programs |
Contact the pertinent Program Director |
Marist is accredited by the Middle States Commission on Higher Education. To file a complaint through Middle States: http://www.msche.org/complaints
Marist degree programs are registered with the New York State Education Department (NYSED). General academic and teacher education programs are approved through the Office of College and University Evaluation, and programs leading to licensure are approved through the Office of the Professions. Information about filing a complaint through NYSED is available at: https://www.nysed.gov/college-university-evaluation/complaints
Marist is a participant in the State Authorization Reciprocity Agreement (SARA). This agreement allows Marist to offer distance-learning programs to students residing in other SARA member states without having to secure individual state approvals. For information about the complaint process for online students from out-of-state, see: https://www.nysed.gov/college-university-evaluation/sara-student-complaint-process